How Can Beyond the Rack Customer Complaints be Deciphered?

In the Beyond the Rack customer complaints published in some online forums, the members of this online shopping club have expressed their displeasure on a few issues. For those who are not aware, Beyond the Rack is a ‘member’s only’ shopping portal that features limited time events on clothes, accessories, and home décor items from leading designers and brands. The best part is that shoppers get their favorite merchandise at prices up to 80% off retail. No wonder, the site is creating quite a buzz in the online shopping industry.

So, what are the Beyond the Rack customer complaints talking about? In a few of such complaints, customers talk about how they are not happy after receiving reimbursement in the form of BTR credits, once they had returned a few of the products purchased. However, many of those who have made such complaints have also added that the store policy is clearly mentioned by the company, and that they failed to notice the same before placing their order. 

In one such complaint, a person talks about how she had ordered a few items, hoping to return the items that do not fit, and also get reimbursed for the same later on. However, it was only later that she found out about the policy where the reimbursements are in the form of credit from the store, and hence, was really unhappy about the situation. 

On the part of the company though, nothing is amiss. They have made it clear in their policy that the reimbursements will be in the form of credit and therefore, the company officials cannot be held responsible if someone is not paying attention. Beyond the Rack is not a retailer and does not carry stock in its warehouses. This private shopping club orders the products from suppliers as and when the customers place their orders. However, the customer care representatives of the company go on to add that they always try to replace any item that is damaged or refund the money if the item is not available. 

Barring a handful of exceptions, most users of this online shopping portal talk about a pleasant shopping experience with Beyond the Rack; the few Beyond the Rack customer complaints are mostly from first time buyers who are not fully aware in the way the site functions. Once they get to know the policies being followed, they can make the most of the amazing offers featured in the site and also come back for more.